Shipping & Delivery Times
Shipping on Stocked Items(s) - Orders may take 1-2 business days to be shipped from us directly. After an order has been shipped, it will be delivered to it's destination within 2-7 business days. This applies to only US domestic shipments only. Therefore, any order placed through our online e-boutique can take up to 1 business day to receive as stated in the product description, order confirmation page and on your credit card receipt.
Express Shipping - Most items in our e-boutique will be delivered to it's destination in 2-7 business days via our ground service. However, should you need your order sooner, you must call us at 662-513-4620 to confirm availability! Although our inventory at our flagship store changes frequently, most items featured in our online boutique are available for immediate shipping and may be in stock. However, because we utilize ground service on all regularly processed orders, any requested RUSH ORDER will require an additional shipping charge.
Estimated Delivery Time - The estimated delivery days indicated above are based on business days. A business day is Monday-Friday, excluding holidays, unless otherwise indicated by the carrier.
Where We Ship - Continental U.S., Alaska, Hawaii, U.S. Territories (Puerto Rico, U.S. Virgin Islands), and US APO/FPO military stations.
Sales Tax - If you are a Mississippi resident or shipping to a residence in the State of Mississippi, your order will incur a 7% sales tax to your total purchase price.
Delivery Liability - Most parcels reach their destination promptly and without incident. Please understand that Oooh La La Boutique has no control over delivery day or delivery time, once the parcel is turned over to the carrier. Therefore, we are not liable for any lost or delayed packages. Additionally, our boutique disclaims any and all liability for the carrier failing to adhere to delivery days and times. However, if any incident does arise, please call our boutique and we will help you locate your package through the carrier.
Lost or Damaged Parcels - Most parcels reach their destination promptly and without incident, however sometimes a parcel is lost or damaged in transit. Oooh La La Boutique is not responsible for parcels lost, stolen, or damaged in transit. However, Oooh La La Boutique insures all parcels for full merchandise value to ensure that you are protected to receive your money back on the item(s) purchased.
Undeliverable Parcels - Any parcel returned for the following reasons; Refused, Unclaimed, Invalid Address, Unknown Address, or Insufficient Address will be subject to: a duplicate shipping fee plus $5.00.
Return Policy
Dissatisfied with an item? You may return any item that is not considered custom made or clearly marked non-refundable in the product description and is unused. Oooh La La Boutique reserves the right to determine if the product is used or not. If a product is returned used or not within our timeframe mentioned below, we will not accept, exchange, replace, or issue a credit, for said product. No exceptions! You must return the product including the original manufacturers packaging at your expense. If you choose an alternate product, it will be shipped to you at our expense for the first occurrence (not valid on shpments to Hawaii, Alaska, Virgin Islands or international orders).
Return Period - You have 14 business days from the date your order was shipped to return your merchandise to us.
Cancellaton Period - Should you cancel an order at any time that has started to process in our Shipping Department but has not shipped yet, please note that there is a 3% cancellation fee that will be imposed to the refund back to you. This cancellation fee simply covers the charge that our credit card processing company imposes on us for the reversal of the charge.
Return Options
- Choose a store credit for full purchase value less the cost of shipping, or
- Request an even exchange to another size/color or an equivalent item, or
- Refund. Please note that all requested refunds will not be reimbursed on shipping fees.
If You Choose To Obtain A Credit - Once your approved return has been received and you have opted to receive a store credit with us, your credit voucher will be emailed to you at the email address you have provided in your customer account. Your credit voucher email will include a redemption code so your customer account is credited the amount you are owed. If you have not received your store credit, please check in any spam or trash folders you may have. If you can't still locate this email, please call our E-boutique Department at 662-513-4620. Any change of email address not provided to us is not our liability. Also, please remember that original shipping/insurance and handling fees are not refundable and will not be included in your credit.
Defective Products - If you receive an item that is defective or damaged, you must contact us within 48 hours of delivery and we will be happy to correct the problem.
How To Return Merchandise Back To Us - For your protection, we suggest you insure and return your package with a shipper who utilizes tracking information, such as USPS, UPS or FedEx as we cannot be held liable for lost or stolen packages. Any return sent via regular mail is at your own risk as it is NOT trackable. We also suggest not overnighting or express shipping your return back to us. Please save your money as it will not process your return any quicker. Ground shipping is the most economical way.
Returning the Product Back To Us
Please address all returns to:
Oooh La La Boutique
Attn: Returns Department
265 North Lamar Blvd., Suite V
Oxford, MS 38655
Note: All returns must accompany either the original or copy of your packing slip and instructions on what to do with your return. Should you return any item without this packing slip nor put your return address on the package, we will not honor the return as we will not know where it has come from.
